Warranty

Warranty ServiceThe hallmark of Conviron products is their precision, reliability and application specific design. Based on this, Conviron has established a global reputation of leadership with product solutions that are proven, reliable, and robust. This allows us to back our equipment with industry leading warranties.

We do not carry hidden costs in our warranties, which means you are not charged for freight, miscellaneous supplies, or refrigerant. And most important to your research, we repair the unit promptly.

All Conviron equipment comes with a standard equipment warranty. Conviron also offers optional Extended Warranties and Preventative Maintenance programs.

Note: Parts orders carry a replacement warranty of 90 days from date of shipment. Parts can be returned, within 90 days of shipment, provided they are unopened and in their original packaging. A 25% restocking charge will apply.

Extended Warranty

Conviron equipment represents a significant investment and we want to ensure it operates as intended without equipment downtime. Conviron offers the option of purchasing an Extended Warranty on equipment so that you can have the full benefit of outstanding Customer Care. There is a five (5) year limit on warranty renewals.

A Conviron Extended Warranty is built on the same conditions as our standard warranty. They are reasonably priced and can be individually tailored to meet your needs, including the provision of preventative maintenance.

You can purchase an Extended Warranty at the time of equipment purchase or any time prior to the expiration of the Standard Warranty. Contact our Client Services Group and let us tailor an Extended Warranty specific to your needs.

Conviron's 2 Year Parts Warranty for Equipment Sold Outside of Canada and the U.S.A.

Conviron warrants its equipment against defects in components or parts for a period of twenty-four (24) months from the date of installation or twenty-six (26) months from the date of bill of lading, whichever comes first. During the warranty period, Conviron will replace or repair at its option, without charge*, defective parts or equipment. Conviron’s obligation under this warranty includes parts only (labor by distributor) and is void in its entirety if the equipment is improperly installed, or in any way abused, misused, neglected, or altered. The warranty does not cover damage resulting from external causes including accident (fire, explosion, flood), problems with electrical power, or usage outside of specification or not in accordance with product instructions. This warranty shall not apply to parts which require replacement as a result of normal use, which include such parts as lamps and filters. The freight charges incurred in replacing or repairing such defective parts are included in the coverage provided by this warranty.

A defect in any part of the equipment shall not, when such part is capable of being repaired or replaced under this warranty, operate to allow the buyer to reject the equipment or to allow the buyer any other remedy that would result in the buyer’s purchase of the equipment being effectively voided.

The replacement or repair provided herein shall be the sole remedy of the buyer or other person entitled to rely on this warranty. No warranties will apply after the expiration of the warranty period. All warranties, guarantees and conditions in respect of equipment supplied by Conviron other than those expressly stated herein or otherwise agreed to by Conviron in writing are expressly excluded, including the implied warranties of merchantability and fitness for a particular purpose. Conviron (including its directors, officers, employees and agents) shall not be liable for any indirect, incidental or consequential loss or damage of any kind, regardless of the cause of such loss or damage. This includes but is not limited to lost profits, lost data or business interruption. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. Unless otherwise agreed to by Conviron in writing, all of the provisions contained in this warranty shall supersede any printed conditions of contract or general reservation which may be printed in any past or future communication or document from the buyer or the buyer’s agent.

IMPORTANT: INSTRUCTIONS FOR FAULT CORRECTION DURING WARRANTY:

  1. Check your product instruction manual for possible mis-operation or basic corrective action which could be undertaken by your own service department.
  2. If you require assistance, contact either your local authorized Conviron service partner* or contact Conviron directly using the following contact information:

CONVIRON
590 Berry Street
Winnipeg, MB
CANADA R3H 0R9
Phone: (204) 786-6451 | Fax: (204) 786-7736
Toll Free 1-800-363-6451 (and after hours)
Email: info@conviron.com
www.conviron.com

*Note: Conviron employs a network of dedicated field service personnel as well as an extensive network of service partners. Contact Conviron for the service partners in your area.